Shipping Policy

All orders will be sent confirmations. If you do not receive a confirmation within 24 hours, please check your junk mail folder. Once your order is shipped, we will provide you with a tracking number so that you can follow its progress.

We will always do our best to ship your order complete; however, should we be awaiting products to arrive, we may choose to ship a partial order of in-stock items. 

**Due to Covid-19, most items have GLOBAL shipping delays. This is extending delivery timelines considerably, and is beyond our control. As Infection Control items are considered FINAL SALE and NOT subject to cancellation once placed with SmartMove, please DO NOT place an order if you are unable to wait for the product to arrive. We will not be issuing refunds.**

In-Store Pickup

If you live locally, we have an in-store pickup option for your convenience. Simply select 'Pick up in-store' as your shipping option, and shipping will not be charged. We will package your items and hold them for you at our store.

Shipping Within Canada

All orders are shipped via the least expensive carrier and could be Canada Post or Courier. If all items are in stock, delivery will usually be 2-14 business days, depending on your location in Canada. Shipping charges are calculated based on your order value at the checkout. 

The shipping totals above apply to shipping within the Canada Post / Courier service area. Should your address fall outside of the Canada Post / Courier service area additional shipping charges will be added. Please note this typically only applies to remote locations and the territories (Yukon, Northwest Territories and Nunavut). For over size items, additional shipping charges will be added.